Privacy Policy – LuckChics
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us understand your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange for a delivery, or return a purchase, we infer that you consent to our collecting and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent or provide you with an option to decline.
How do I withdraw my consent?
If after opting-in you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us at doublexqyg@163.com.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information as necessary to perform the services they provide to us.
However, some third-party providers (e.g., payment gateways) have their own privacy policies regarding the information we must provide for purchase-related transactions. We encourage you to read their policies to understand how your information will be handled.
Note that some providers may be located or have facilities in a different jurisdiction than you or us. Thus, your information may be subject to the laws of those jurisdictions.
For example, if you are located in the EU and your transaction is processed by a payment gateway in the U.S., your personal information may be subject to disclosure under U.S. legislation.
Once you leave our store’s website or are redirected to a third-party site or app, you are no longer governed by this Privacy Policy or our Terms of Service.
Links: When you click on links on our store, they may redirect you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their policies.
SECTION 7 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.
If you provide credit card data, it is encrypted using secure socket layer technology (SSL) and stored with AES encryption. Although no method is 100% secure, we comply with PCI-DSS and follow additional generally accepted standards.
SECTION 8 – COOKIES
(See dedicated Cookies Policy for detailed information.)
SECTION 9 – AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given us consent to allow your minor dependents to use this site.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting.
If we make material changes, we will notify you via the email provided in your account. You are responsible for providing accurate and current contact information.
If our store is acquired or merged with another company, your information may be transferred so we can continue to provide services.
QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete any personal information we hold about you, register a complaint, or request more information, contact our Privacy Compliance Officer at:
Email: doublexqyg@163.com
Subject: Re: Privacy Compliance Officer
If you have any questions about this Privacy Policy or data handling, please reach out via the above email.
RETURNS POLICY
At LuckChics, we prioritize your satisfaction and strive to ensure a seamless shopping experience. Our 30-day return policy from the date of purchase supports this commitment. Should 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
Eligibility for Returns and Exchanges
You are eligible for a refund or exchange under the following conditions, with all associated costs borne by us:
- Transit Damages: If there is damage upon delivery, do not sign for the package. We’ll facilitate a free return or exchange. If already signed, returns are still accepted, but shipping costs apply.
- Incorrect Shipments: If you receive the wrong item, we will send the correct product without any additional charges.
- Product Quality Issues: If there are issues such as leaking, external damage, or the item is not in new condition, we will provide a suitable solution, covering all related expenses.
Return Process
To initiate a return:
- Contact our customer support at doublexqyg@163.com within 3 days of receiving your order.
- Include your Order Number, Full Name, Address, Phone Number, and a detailed reason for the return.
- Once approved, we will provide return instructions to ensure a smooth process.
Conditions
Returns or refunds for reasons not listed above will not be accepted. Items must be returned in original, undamaged condition including packaging.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 15 working days to your original payment method.
Shipping Costs
We cover return shipping costs for: transit damage, incorrect items, or product quality issues. For all other reasons, original shipping costs are non-refundable.
Policy Integrity
If the product is faulty, we will offer a replacement, exchange, or refund as proof of our commitment to quality.
Promotional Terms
For returns involving promotional items, all components must be returned. If not, the promotional item’s value will be deducted from the refund. We cover return shipping costs for defective promotional items.
Customer Assurance
These policies are crafted to give you a secure and reliable shopping experience. For any questions, please contact us via the “Contact Us” page or by emailing doublexqyg@163.com.